The Basketry's Most Frequently Asked Questions

At The Basketry, we are proud of our customer service and creating baskets and boxes for any and all occasions. Over the years we have been asked a lot of questions. We decided to put together 10 of the most popular frequently asked questions we get and provide answers we hope will make it easier for our current and future customers to let us help them with their gift-giving needs.

If you have questions for our team, contact us here.

Where do you hand-deliver?

We hand deliver from Bay St. Louis to Lake Charles, Mandeville and Hammond, as well as to the following parishes: Orleans, River Parishes, Jefferson. If your gift needs to be delivered outside these parishes, we will ship via FedEx Ground.  We charge $16 for hand delivery. Shipping rates depend on FedEx rates, zip code and weight.

Do you offer promotional products and can I brand my gift?

Yes, we would love to offer you promotional products that fit your gift theme as well as items your clients are going to actually use.  We can add your brand in a few ways.

• Custom label
• Custom belly band
• Printed ribbon
• Logo gift card with hand written message
• Promotional products with your logo

Do you custom make gifts if I don’t like what is online? 

That’s our specialty! We just need your budget and a little idea of what the recipient is like. We can take it from there. You can start by contacting us here or chat with us in the bottom right corner.

Can you handle a large order?

Yes! My team of 20 handles orders ranging from one to several thousand. We work quickly. One gift takes about 10 minutes, and if you need a large order of 100 or more, just allow a few days. If you need a large order we work with you on custom pricing. Contact us here to get started.

Can you make substitutions? 

Absolutely! We can change anything out or replace any item you see online. You can email us your gift requests or simply text us at the bottom right of the screen.

What if my gift recipient is not home?

In some instances, we can leave the gift in a safe place. If it’s too hot or if it looks like it may rain, we will leave a note and come back at a later date. There are some instances when we will leave it with a neighbor. Every delivery is different, but our goal is to make sure they are delivered safe and beautifully.

Do you deliver to Nola hotels? 

Absolutely! We just need the reservation name and phone number.

If I send you my list of recipients, can you send the same gift to multiple addresses?

Of course! Just email us your names in an Excel or Google spreadsheet, and we will take it from there.

Can you get an item for me if you don’t carry it? 

We can do that! We do up-charge on items like this, so just be aware it will cost a little more for us to purchase it. 

Can you send a sample picture of the custom gift?

Yes, always. We love to custom design gifts in your budget! 

What is the worst question we have ever been asked?

We like to say that no question is a bad question, but we would like to disagree on this one.  

• Q - Can you deliver a puppy inside of a gift basket?  A - No

While we love animals, we do not specialize in handling them and cannot guarantee the safety of your puppy when delivering. Not to mention, we'd want to keep it and cuddle with it!

We hope that these FAQS have given you the answers you need when choosing to send a gift basket or box. If your question isn’t here, not to worry, we are always available either online or by phone to give you the answer. We look forward to hearing from you, whether you need a personal or a corporate gift. Our creative staff at The Basketry looks forward to being able to make your gift wishes a reality.

See ALL FAQ's here.