Refund policy
RETURNS ON ONLINE ORDERS
Within 21 days of the purchase date, please email your return request to team@thebasketry.com and include your order number, the item(s) you wish to return and your phone number. Once your return request is received and approved, you will have 5 days to ship the item(s) back to us at 12337 Highway 90, Luling, LA, 70070. Items must be unworn and unused, with The Basketry tags.
Once your return is received, we will credit your original form of payment and email your receipt. Please allow 7-14 days for your refund to be processed. Original shipping charges are not refundable and customers must pay for return shipping.
Items sent back to us without first requesting a return will not be accepted.
The following are FINAL SALE and cannot be returned:
- Sale items 30% off or more
- Perishable items (such as food, flowers, or plants)
- Custom orders (such as special orders or personalized items)
- Seasonal items within 14 days of the holiday (last day to return Halloween: 10/17/25, Christmas: 12/10/25, Mardi Gras: 2/3/26, Easter: 3/21/26)
EXCHANGES
Feel free to contact us at team@thebasketry.com if you would like to exchange your gift for something or equal or lesser value.
IN STORE PICK UP
You may choose to pick up your online order. Online orders will be ready for in-store pick up within 1-2 business days. Please wait for an email letting you know that your order is ready for pick up. Orders will be held for 90 days, after which, customers will receive a final notice phone call and or/an email. If an order is not picked up after 90 days, the order will be restocked, and is not eligible for refund.
SHIPPING
You may choose to have your online order shipped within the US, just select that option at check out. Online orders will be ready to ship within 1-3 business days, and will arrive in approximately 3-5 business days after shipping date. If you need to expedite shipment please email us at team@thebasketry.com. This applies only to the continental United States.
Please note: If your actual shipping charges exceed the amount initially calculated at checkout, you will be responsible for the additional fees. We’ll notify you before processing your order to confirm any extra charges. Thank you for your understanding!
If you are needing international shipping to Canada, please email us at team@thebasketry.com.
Gifts returned to sender due to an incorrect or incomplete address, or because the recipient refused delivery, may incur additional shipping charges.
DAMAGED OR LOST PACKAGES
If your order was damaged during shipment please email us at team@thebasketry.com within 5 days of receiving the package and we will file a claim with the carrier. In the event that you receive a damaged item, please take pictures of the item(s), including the shipping box and label, and include the image(s) in your email.
*The Basketry is not responsible for lost or stolen packages once tracking information reports delivered to the address provided, in this case it is the recipient's responsibility to file a claim with the carrier.
ONLINE ORDER CANCELLATION POLICY
Online orders may be canceled within the same day and during store hours, if the order has not been processed yet. Once orders have been shipped they cannot be canceled. If you would like to cancel an order please email us at team@thebasketry.com with your name and order number. Or call us at 504-309-7935 during store hours.
RETURN POLICY FOR IN STORE PURCHASES
Within 14 days of purchase:
- Full priced items with receipt may be refunded
- Gifts will receive store credit
- Items purchased to qualify for a free gift can be returned for store credit
- All items must be unworn, unused and with The Basketry tags
The following are FINAL SALE and cannot be returned:
- Sale items 30% off or more
- Perishable items (such as food, flowers, or plants)
- Custom orders (such as special orders or personalized items)
- Seasonal items within 14 days of the holiday (last day to return Halloween: 10/17/25, Christmas: 12/10/25, Mardi Gras: 2/3/26, Easter: 3/21/26)