At The Basketry, we are all about customer service and creating baskets and boxes for any and all occasions. Over the years we have been asked a lot of questions. We decided to put together 10 of the most popular frequently asked questions we get and provide answers we hope will make it easier for our current and future customers to let us help them with their gift-giving needs.
Where do you hand-deliver?
We hand deliver to the following parishes: Orleans, River Parishes, Jefferson. If your gift needs to be delivered outside these parishes, we will ship FedEx ground. If you need a gift hand delivered, just give us a call or shop online.
Can I bring my own item in to add to a gift?
Sure can! We do have a handling charge depending on the complexity of the item. It is usually $1-$5, and sometimes we waive it if it’s an easy addition to your gift. Keep in mind that if you bring your own item in and we need to use that item “as the gift basket” there may be a bigger price tag on that. We do need to charge for gift bag, shred, bow and labor to create that gift. Just shoot us an email or give us a call to find out more about this service.
Do you custom make gifts if I don’t like what is online?
That’s our specialty! We just need your budget and a little idea of what the recipient is like. We can take it from there. Did you know that you can text us from our website? Yep! Just “chat” with us!
Will the gift be shrink-wrapped?
Yes! That is the only way it will remain intact. We also make sure it has a nice bow.
Can you make substitutions?
Absolutely! We can change anything out or replace any item you see online.
What if my gift recipient is not home?
In some instances, we can leave the gift in a safe place. If it’s too hot or if it looks like it may rain, we will leave a note and come back at a later date. There are some instances when we will leave it with a neighbor. Always give us the DAY TIME delivery address.
Do you deliver to Nola hotels?
Absolutely! We just need the reservation name and phone number.
If I send you my list of recipients, can you send the same gift to multiple addresses?
Just email us your names in an Excel format, and we will take it from there.
Can you get an item for me if you don’t carry it?
We can do that! We do up-charge on items like this, so just be aware it will cost a little more for us to purchase it. This includes the sales tax and the fee to pick up or unpack your items.
Can you send a sample picture of the custom gift?
Yes, always. We love to custom design gifts in your budget! We can text you a picture before it’s wrapped up.
We hope that these FAQS have given you the answers you need when choosing to send a gift basket or box. If your question isn’t here, not to worry, we are always available either online or on the phone to give you the answer you require. We look forward to hearing from you whether you need a personal or a corporate gift. Our creative staff at The Basketry looks forward to being able to make your gift wishes a reality.