News / Promotions

Kendra Scott Replacement Program

As a loyal Kendra Scott retailer for the last five years, we know that you may have received or purchased Kendra Scott jewelry that has become discolored or  damaged in some way.  Let’s face it, things happen over time!  We are committed to our customers and our products.  That’s why we want your damaged items!

We value your business and want to keep you looking beautiful in your Kendra Scott jewelry.  That’s why we will replace all damaged items for FREE that have been purchased from us within 90 days!

Here’s how it works…

  1.  Bring in your damaged or discolored Kendra Scott jewelry that is within the 90 day time frame.*
  2. We’ll give you a store credit for the amount of the original purchase to be used on a BRAND NEW Kendra Scott item of your choice.
  3. If an item is out of stock, we will order it for you as long as it is available.
  4. We will keep your damaged item and turn it into Kendra Scott.

*Special Details:

If your item is no longer in the line, we can offer you a credit toward a new item of your choice for equal or lesser value (or you pay the difference).

Cannot give store credit on seasonal items if the items was not purchased from us.  Visit us if you need more info.

If you return an item that is no longer available, we will give you a store credit to use on another KS item.

If your returned item is of HIGHER value than your new item, you must use your store credit that same day or you will lose the difference.  No gift cards can be issued for jewelry credit.

We will recommend a jeweler for your broken items if you do not want to turn in your item since KS doesn’t offer jewelry repairs.

If you simply do not wear or do not want your older Kendra items, we can’t take them back.  Items must be damaged in order for us to get credit.

Any other questions, simply give us a call!  504-309-7935 or email Kristi at


Protect the plating of your jewelry by removing it when washing your hands, swimming, exercising, cleaning and before applying any kind of personal body product. Maintain your jewelry’s shine by avoiding contact with agents such as soaps, perfume, lotion, makeup, hair & cleaning products, etc. Always wear your rubber or metal safety backs with your earrings to prevent loss.

The Kendra Scott jewelry pouch doubles as a safe haven for your jewelry’s storage and a polishing cloth to keep it looking bright and shiny.


Before wearing, please remove plastic tubes and fluff tassels. Due to the natural palm material of raffia, bending and fraying may occur.  Avoid getting wet.


Wash your Kendra Scott Jewelry with gentle hand soap, rinse well and dry completely with a soft cloth. Using jewelry dips or polishes is not recommended as they may contain harsh abrasives. Maintain your jewelry’s shine by avoiding contact with agents such as perfume, lotion, makeup, hair & cleaning products.

The Basketry cleans your Kendra Scott jewelry for FREE with no purchase necessary.  Simply bring it in to us!






  • Reply

    Allicyn Germond

    June 5, 2019

    Hello, ,my necklace was a gift so no proof of purchase, will you still take it since it’s tarnished and rusted?

    • Reply

      Alex Broussard

      June 10, 2019

      Hi Allicyn,
      If your Kendra was purchased from us, we can look up who bought it. Bring it in and we can help!
      Thanks, Kristi

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